FAQs

Delivery

Where do you deliver to?

We deliver to most addresses in the UK. Let us know the best place to deliver your order to you – your home, workplace, or to a friend’s or friendly neighbours – and we’ll get it to you. And if you’re going to be out when the order comes, just let us know a safe, cool place we can leave it for you.

How much do you charge for delivery?

Orders of £50 and over qualify for free delivery. Orders under £50 have a standard delivery charge of £4.95. AM delivery is £6.95 and Saturday delivery is £9.95.

How long will it take for my order to be delivered?

All our orders are sent out on a Standard Next Day Delivery basis by courier. With certain postcode restrictions, if next day is not possible delivery is 48 hours. And don’t worry, our packaging will keep your product cooled at the right temperature for up to 72 hours.   We also offer Next Day AM or PM Delivery and Weekend Delivery You can also track your order, so you’ll be kept updated as to where it is.

My delivery hasn’t arrived. What do I do?

You can track your order. Your tracking number will be on the dispatch email with a link to Parcelforce, our delivery partner. If you are still having problems call us on 01382 819417 or email us online@scottbrothersbutchers.co.uk to let us know.

Payments, promos & gift vouchers

Do you take orders over the phone as well as online?

We certainly do. Give our team a call on 01382 819417 and they’ll be happy to take your order over the phone. Our lines are open Monday to Saturday, 8am to 5.30pm.

How do I find out about your promotions?

We highlight many of our promotions here on our website, so check back regularly with us. Or sign up for our regular email updates and we’ll keep you informed of our regular promotions – and our email exclusive promotions too.

How do you use my promotional code for my order?

Enter the full promotional code when prompted during the checkout process. Your order total will then automatically be adjusted to reflect your saving. If you have any problems with using your promotional code, call us on 01382 819417 or email us at online@scottbrothersbutchers.co.uk

Do you do gift vouchers?

Absolutely. You can buy gift vouchers on the website and we’ll either email them to you to give to whoever you want or, if you prefer, we can email them direct to the lucky person. They can then redeem the voucher against an online order with us using the gift code included.

Order issues

Is there a minimum or maximum order?

No. Buy one chop or a whole cow from us, whatever you want. Orders of £50 and over qualify for free delivery. Orders under £50 have a standard delivery charge of £4.95. The exception is weekend deliveries where you must order a minimum of £50 product to cover the additional delivery costs.

How do I order online?

Once you’re on the page for the product you want, just click on the ‘Add to Basket’ button to add it to your order. Once you’ve loaded up your basket with everything you want, click on the ‘Proceed to Checkout’ button at the top of your screen to check out. You’ll be able to review and change your order before paying and enter any promotional code you may have.

Can I change my mind on my order?

If you let us know before the order is despatched, we can amend or cancel your order. So if you want to change anything, give us a call straightaway on 01382 819417 and we’ll see what we can do.

I didn’t get what I ordered. What do I do?

Tell us as soon as you can by phoning on 01382 819417 or by emailing us at online@scottbrothersbutchers.co.uk and we’ll sort it out – and say sorry.

How do I know how long to keep my order in the fridge or freezer?

We include storage instructions on every item we send, setting out how long it can be stored in the fridge or freezer and enjoyed at its best.

Packaging

What packaging will my order come in?

We first vacuum-pack and double-seal your meat order. We then pack the whole order carefully within food-safe gel coolants in specially insulated liner, all within a strong, double-walled corrugated box. This keeps your order at the right temperature and secure in its journey to you. Take a look at our packaging page for more details.

Will it keep my order cold?

Yes. The packaging we use is designed to keep the products properly chilled at under 5⁰ C for at least 72 hours in the winter and 48 hours in the summer – plenty of time for it to get to you. We just ask that if it’s being left in a safe place for you, please select somewhere in the shade.

Can I reuse or recycle the packaging?

You can reuse all of the packaging including the gel coolants, or recycle it all. The outer box is cardboard and so is easily recycled, unlike more traditional polystyrene packaging. To recycle the gel coolants, snip them at the corner and pour the benign liquid down the sink before recycling the plastic. And if you don’t want to reuse the liner, you can separate and recycle the aluminium foil and bubble wrap.

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