Delivery

Order before 6 am two days before your chosen delivery date (for example for Wednesday delivery order before 6 am on Monday).  If your order is under £30.00 there is a £10.95 delivery charge, and there is a £6.95 delivery charge on orders £30 to £60. If your order is £60 or over, delivery is free.

UK Standard delivery is available for most UK postcode areas. Exceptions are listed below. You can choose a delivery day in advance. Any delivery dates affected by public and bank holidays are marked in the delivery calendar at the checkout.

Standard delivery is unavailable to the following postcodes:

• AB31 – AB56
• All BT (Northern Ireland)
• FK17 – FK21
• All GY (Guernsey)
• HS1 – HS9
• All IM (Isle of Man)
• IV1 – IV63
• All JE (Jersey)
• KA27 – KA28
• KW0 – KW17
• PA20 – PA78
• PH15 – PH50
• PO30 – PO41 (Isle of Wight)
• TR21 – TR25
• ZE1 – ZE3

We may be able to arrange a Special Delivery to these postcodes for bulk orders. Please phone the office on 01382 819417 to discuss.

Your order will be delivered between 8.00am and 10.00pm, and will come in our special insulated packaging to keep it cooled at the right temperature for up to 72 hours. We don’t offer specific timed slots so please don’t request a time.

You don’t have to be in to receive your order, as no signature is required. However, at the checkout, you’ll need to enter instructions for the delivery driver about a safe place they can leave your parcel in case you won’t be in to take delivery, such as leaving it in your garage or with a neighbour*. Your instructions will only be read by your delivery driver if you’re out when they call to deliver your package. If it is more convenient you can arrange delivery to your workplace or to a neighbour at no extra charge. Please note that these are perishable goods, which cannot be returned.

Delivery is fully tracked, with delivery notifications via SMS and email provided by our carrier DPD. We’ll also email your tracking code once your parcel has been shipped from our shop the day before delivery.

DPD’s first notification is the day before delivery by SMS with tracking details provided and an email on the day of delivery. You can download their app for free from Google Play or Apple Store.

With the app or from the link you can track your delivery and you can change delivery details as needed. So, no worries about missing your delivery or changing arrangements.

Just remember, our packaging keeps your order properly chilled for up to 72 hours in the winter and 48 hours in the summer from dispatch.

We cannot be held liable for any arrangements you make outwith these timeframes.

We endeavour to deliver your order within 24 hours of dispatch from our stores.

We rely on a third-party courier and occasionally they may encounter delays; however, please remember that our packaging will keep your order properly chilled for up to 72 hours in the winter and 48 hours in the summer from dispatch, so a delay within these timeframes will not affect your order quality.

While we always work to deliver your order on time, we do not accept liability or responsibility for delays caused by events outside our control, for instance extreme weather conditions or traffic accidents. If you are ordering on behalf of someone else or as a gift it is your responsibility to notify them of the delivery details.

If your preferred delivery date is not available at the checkout or you have any delivery queries please contact us on 01382 819417, email online@scottbrothersbutchers.co.uk or use our contact form.

*Scott Brothers Limited cannot be held liable for any parcels that are lost or stolen including as a result of any specific delivery instructions left for the carrier.